Security-Insecurity, Part 2

| Right | October 26, 2009

(A customer is placing an order for products to be sent from another store.)

Me: “Now, can I just have a convenient phone number to call you on?”

Customer: “Sorry, my number is private.”

Me: “I need it so I can let you know when the products arrive in store.”

Customer: “Absolutely not! I hate calls in the middle of making dinner.”

Me: “I only call within trading hours, so I can’t order your products unless you will come in to pick them up.”

Customer: “Can I call you?”

Me: “It would be easier for me to call you.”

Customer: “How would you like it if I took your number down and called you randomly?”

Me: “I will only call you to let you know that your order is in. Our privacy policy protects you from other people calling you for other reasons. We only use it to let you know your order.”

Customer: “Can I leave my mobile with you?”

Me: “Yes, that would be fine.”

Customer: *puts mobile on counter and walks out before I can stop them*


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