Seat Location Scores A ‘D’
(I am a flight attendant and covering the rear doors on a large aircraft during boarding to help customers settle in. Seats are fairly simply set out using ABC-DEFG-HJK layout. A customer calls me from the far aisle.)
Customer: “Hey! Where’s 38E?”
Me: “The seats are in alphabetical, so ‘E’ would be that one.”
(I point and smile, counting through the alphabet so he can see exactly which seats are which.)
Customer: *pointing to 38D* “so is it this one?”
Me: “Sorry, sir, no. It’s the one next to it. There’s also a diagram of the row on the overhead locker with the seats’ letters.”
(The customer nods and begins to sit in the wrong seat so I help him by patting the correct seat over the aisle, by the time I get back to my door at the rear of the aircraft two gentlemen are laughing between themselves.)
Gentleman #1: “I think your explanation was idiot proof…”
Gentleman #2: “But obviously people check their brains with their luggage!”
Me: “I’m so glad I’m not the only one that sometimes thinks that!”
(Those gents made my flight and I made sure they got some extra bits for making a painful flight bearable!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.