Seat Down And Choose Your Battles
(I’m talking to an elderly patron on the phone. He’s buying tickets to the most recent show.)
Me: “I can get you two seats in the middle of orchestra right, row C.”
Patron: “I don’t want them near the far end. What seat numbers are they?”
Me: “C8 and C10.”
Patron: “No, I want two seats together.”
Me: “They are together; the seats in orchestra right are numbered by even numbers and orchestra left is odds.”
Patron: “Oh, okay. How many seats are in this row?”
Me: “Ten, sir.”
Patron: “But you’re putting me in C10! That’s the last seat.”
Me: “No, sir, the seats go from C2 to C20.”
Patron: “That doesn’t make sense!”
Me: “As I said before, the orchestra right seats are assigned even numbers only.”
Patron: “I want to be in the middle!”
Me: “Yes, your seats are in the middle of the row. That last seat in this row is C20.”
Patron: “So there are twenty seats in this row?”
Me: *pause* “Yes.”
Question of the Week
Have you ever served a bad customer who got what they deserved?