Scraping Through The Allergies
(I work at a popular coffee chain that offers many non-dairy milk options. We always ask customers if they still want whipped cream when ordering a non-dairy milk drink that usually comes with it. I am making the drinks and receive an order for a soy latte that calls for whipped cream on top. I decide to double check with the customer to make sure that’s what they want.)
Me: “Hi! Did you have the soy latte?”
Customer: “Yes.”
Me: “Awesome. The recipe calls for whipped cream; did you still want that?”
Customer: “Well, duh! Why wouldn’t I?”
Me: “Sorry, ma’am. I always like to double check when I make drinks with non-dairy milk.” *hands out the drink with whipped cream*
Customer: “There isn’t dairy in this is there?”
Me: “In the whipped cream? Yes. Whipped cream has dairy.”
Customer: “Are you trying to kill me?! I’m deathly allergic! Take it off!”
Me: “Sorry about that. I’ll just remake it for you. If you’re deathly allergic I don’t want to take any chances.”
Customer: “No! I don’t have time for that! Just give it to me! I’ll scrape it off!”
(Guess who received a customer complaint later that day?)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.