Schedule Yourself A Class In Schedule Making

, , , | Working | August 26, 2020

I am a cashier at a hobby store where the store manager is not really the best at scheduling. He frequently makes mistakes, and then just brushes it off with an “Oops! Oh, well!” attitude. Here are a few instances.

Instance #1:

I am looking over our daily schedule — basically, a sheet of paper that shows who will be working in each department for the day, when they come in or leave, and when they are supposed to take their breaks. I notice that the scheduled Customer Service Manager (CSM) for the day is someone who was supposed to have had their last day of work over four days ago as they were transferring to a different college further away.

One of my coworkers is standing nearby.

Me: “Hey, did [CSM] decide to stay with us a little bit longer?”

Coworker: “No, her last day was Saturday.”

Me: *Jokingly* “Well, she’s supposed to be our CSM for today. Think we should call and let her know?”

Coworker: “Wow, maybe [Store Manager] was looking at last week’s schedule by accident.”

Me: “Yeah, I’ll call and ask him.”

I get him on the phone. 

Me: “Hey, who is supposed to be our CSM today? You have [former CSM] listed.”

Manager: “Yeah, that’s right.”

Me: “You know her last day was Saturday. We had a going-away thing for her last Wednesday. Are you sure you’re looking at the right schedule?”

Manager: “Yeah, it’s the right schedule. I guess I forgot. Oh, well, you’ll just have to call another manager anytime you need an override.”

Instance #2 happens when I’m not present.

Often times, the manager forgets to make a daily schedule, even though by company policy one is supposed to be made before the store opens for business every day. On this particular day, a daily schedule was not made; if one had been made, then this situation could have been prevented.

It’s time for a cashier shift change, but so far, not a single closing cashier has shown up. Most of the morning shift cashiers have after-work obligations — kids, another job, night school, etc. — and need to be off work by a certain time in order to fulfill those obligations. The morning shift cashier is starting to get antsy as she literally needs to leave in the next ten minutes in order to not be late for her second job.

The store manager has been saying that a certain person should be there but finally decides to go look at the schedule to see which person he actually scheduled, as he thinks it might have been someone else. Instead, he discovers that he didn’t schedule a closing cashier at all.

His only option is to pull a worker from the floor and attempt to teach them how to run the register for the evening. This is made difficult by the fact that our registers operate quite differently from normal registers. We type in prices and departments for each item we sell instead of scanning them in, and it also requires memorization of the sales advertisement each week, which floor people normally only know the sales for their department

Apparently, it was chaos that evening, as it turned out to also be uncharacteristically busy. 

Instance #3:

Our manager has been scheduling the new CSM to come in an hour to ninety minutes AFTER the store is opened for the day. Company policy states that a CSM is to be at the front of the store before the store opens. Our manager keeps forgetting that he is scheduling her late, but one day, she finally comes in almost an hour early so that she can be almost in compliance with company policy for once. As she’s walking in the door, only five minutes before the store opens, the manager notices. 

Manager: “Hey, if I have you on the schedule for nine, I need you to make sure you’re actually getting here a good bit earlier than that so that you can be up here when the store opens.”

CSM: “Yeah, okay.”

Later, she says to me:

CSM: “I guess he forgot that he had me scheduled to come in at ten?”

Me: “Why didn’t you say anything to him, then?”

CSM: “I’m just tired of wasting my breath on it.”

These are just a few that stand out, and this just covers his ineptness at scheduling. How he still maintains his store manager position baffles me.

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