Saying Shoe To Bad Customers

I’m working the service desk. When a customer calls the store, you can direct yourself or talk to the service desk to be sent to the right department, which is what 99% of callers do. 

I take a call:

Me: “Thank you for calling [Company] service desk. How may I direct your call?”

Caller: “How about you direct me to someone who knows where they f****** work at!”

Me: “Excuse me, sir, but my job is to help you reach the correct department. There’s no need for you to have an attitude with me.”

Caller: “I forwarded myself to three different departments already! No one could tell me jack s***!”

Ignoring the colorful double negative, I say:

Me: “If you would just tell me what item you have questions about, I will send you to the right department. There’s no need to waste time picking a fight with me.”

Caller: “No! I want you to walk your a** to wherever the f*** my stuff is and check for me yourself. I will not be transferred again!”

Me: “I am at the service desk and am unable to walk anywhere for you.”

Caller: “You will walk your a** wherever I tell you to!”

Me: “Come in and walk your a** there yourself.”

And I hung up. I saw him call in again two more times, and I ignored the number.

Two hours later, the same number comes through, and I answer it, thinking the guy has calmed down. Instead, I hear a calm and polite woman’s voice.

Woman Caller: “Hello, there. My husband is looking for a pair of shoes. Can you please put me through to the shoe department?”

Me: “Certainly, ma’am! I’ll do that right now!”

Took five seconds.