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Say My Name, (Don’t) Say My Name

, , , | Right | December 1, 2011

(I work at a call center as a customer service representative for prepaid debit cards, payroll cards, and rewards cards.)

Me: “Thank you for calling [Company]. My name is Jordan. May I have your card number, please?”

Customer: “Jordan, huh? Like the river?”

Me: “Yes, sir.”

Customer: “Well, in that case, I’d love to take a swim in your river, honey.”

Me: “Sir?”

Customer: “Please, you don’t have to call me sir. Call me [First Name].”

Me: “Alright, [First Name].”

Customer: “Oh, I love the way you say my name. Could you say it again?”

Me: “I beg your pardon? Is there anything I can do for you today?”

Customer: “No, Jordan. I’m fine.”

Me: “Okay. Well, thank you for calling [Company] and you enjoy your day, sir.”

Customer: “Now, Jordan, what did I say about that?”

Me: “I’m sorry. I meant [First Name].”

Customer: “There we go. Thank you, Jordan. Bye bye, now!”

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Have you ever met a customer who thought the world revolved around them?

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