Save The Hood

, , , , , | Right | November 14, 2019

(I work at a family-run dry cleaner. I am finishing up high school, so I am rather young and very inexperienced with customer service. I work at the front counter, taking in clothes for cleaning and receiving payments. We have a policy where items received by 10:00 am are processed the same day, so the morning can be crazy. A lady comes in with a filthy hoodie.)

Customer: “Yeah, I’m in a rush. Can you clean this?”

(Everyone is in a rush.)

Me: “We can try. So, just the one sweater?”

(It’s a hoodie, but there’s no unique pricing for hoodies, and sweaters are the closest thing. The lady nods and I begin collecting her name and phone number and all the information for the order.)

Customer: “Thanks. I hope you can save it. It’s my boyfriend’s favorite. He was in an accident so that’s blood. I’m taking him to the hospital.”

Me: *stunned* “Okay, we’ll try.”

(She left and I had to tag and carry back the blood-soaked hoodie to the “spot” cleaner. I still can’t believe a hoodie was so special they’d stop to have it cleaned before going to the hospital!)

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