Sauce For The Saucy
(At our take-out counter, we frequently have people order online and pay by credit card before they arrive. Once in a while, someone forgets they still have to sign the receipt when they get there.)
Caller: “Yes, hello, I’d like to speak to a manager. I have a take-out complaint.”
Me: “Oh, I’m sorry. I work at take-out; what seems to be the problem?”
Caller: “I just came and picked up my order, and it isn’t right at all!”
Me: “Oh, yes. You came in just a moment ago, grabbed the bag on the counter, and left?”
Caller: “Yes, and I already paid for it.”
Me: “True, but that bag wasn’t yours. Sir, that bag was full of our spare packets of soy sauce.”
Caller: “Oh. I was wondering why you gave me so much of the stuff.”
Question of the Week
Have you ever served a bad customer who got what they deserved?