Satay Away
Me: “Hello, [Chinese Takeaway].”
Caller: “Hi, I have a question. My son is allergic to nuts. He really wants satay sauce. Can you do it without the nuts in?”
I stare at the order screen in shock.
Me: “I’m sorry, but we can’t do it.”
Caller: *Getting angry* “And why not?”
Me: *Slowly* “Because satay sauce is peanut sauce; that’s the main ingredient.”
Caller: *Annoyed* “Well, another Chinese place did it for us! Why can’t you?”
Me: “Ma’am, they lied to you. They must have given you gravy; there is no way you can have satay sauce without nuts in.”
Question of the Week
Have you ever served a bad customer who got what they deserved?