Sat-Navigate Yourself Out Of That Job

, , | Right | March 29, 2021

I am on my last day of work as the stockroom manager in a popular catalogue store. I am the youngest manager in my region and have quite a young face. One of my staff has been dealing with a customer returning a faulty Sat-Nav but had some issues with the product. I’m called up to the counter, at which point I inspect the product. It has a large crack on the screen and some scrapes on the casing; the box, however, is immaculate and his receipt is dated a few days ago.

Anybody with any common sense can tell that the faulty product, which seems to have been dropped, did not come out of the perfect box and the likelihood is that the customer has replaced his broken unit and is attempting to return his faulty one.

I point out to the customer that the box is perfect and the product appears to have been dropped. After five minutes of arguing:

Customer: “It must have come from the factory like that.”

Me: “I honestly doubt that, sir. This is a very high-end product and I’m pretty confident the manufacturer would have strict quality control to stop faulty products, especially ones that appear to have been dropped leaving the factory.”

Customer: “Well, that’s how it was when I got it.”

Me: “Well, sir, the box appears to be immaculate, whilst your product has quite a lot of damage to it.”

Customer: “So you’re saying I’m lying? I want to see the manager.”

I look down at my name badge that states my name and my position as manager.

Me: “Yes, sir, how can I help you?”

Customer: *Turning red with anger* “Oh, you’re just a f****** c***!”

I speak to the customer as he storms out.

Me: “Have a nice day, sir!”

Colleague: *Giggling* “Hey, it’s five o’clock; you don’t work here anymore.”

I silently wished I had used some more colourful language as there wasn’t much the company could have done at that point.

1 Thumbs