Sandwiched Between The Truth And The Law

(A customer who is also a police officer comes through the drive thru with an empty sandwich box and his receipt. We ran out of the double quarter boxes so we’ve been using regular quarter ones and placing a sticker on top to tell them apart. This customer has one of the regular boxes with a sticker. He states he was given the wrong sandwich and demands another one even though the receipt is for double quarter and the box is correct. I ask my manager.)

Manager: “No. If the receipt and the box are both correct and they’ve already eaten the sandwich, I’m not going to just give him free food.”

(I return to the customer.)

Me: “I’m sorry, sir, but both the box and the receipt are for a double quarter pounder and multiple coworkers say they checked it, and it was correct before you ate it.”

Police Officer: “Are you saying I’m a liar?”

Me: “I’m not saying you’re a liar—”

Police Officer: “Me? An officer of the law? You’re saying I’m lying just to get free food! This is ridiculous!”

Me: “Sir, I didn’t say you’re a liar. I’m saying we can’t prove it was the wrong sandwich because the box is correct and you’ve already eaten the food.”

Police Officer: “But you charged me for a double sandwich and gave me a single.”

Me: “Except the box—”

Police Officer: “I’m an officer of the law. Do you think I would just lie?! YOU CHARGED ME FOR THE WRONG SANDWICH.” *starts getting very confrontational*

Me: “Which you ate. The box is for what you paid for. My coworkers double check the orders and make sure they’re correct. I’m not saying you’re a liar, but everything on our end says it is the right sandwich, and my manager has already said no.

Police Officer: “What?! Are you kidding me? I want to speak to them immediately.”

(I give up and go get my manager. She tries to reason with him for a good minute before I hear him yell something I can’t understand and he speeds off.)

Manager: “He tried to pull Ferguson on me, saying we would have given him his food if it wasn’t for that shooting. I told him I didn’t know what I could do for him, but it wasn’t going to be a sandwich!”