Salon Has New Hair-Pulling-Out Service  

I was a bridesmaid in my friend’s wedding. A couple of months before the wedding, she booked an appointment for her and her four bridesmaids to get our hair done the morning of the ceremony at a popular hair salon in the mall. The time was for 11:00 am on a Sunday, and because some of us were on a tight income, she confirmed the price for each person, $30, multiple times.

The day of the wedding arrived and we all headed to the mall. We showed up maybe five minutes early, just to make sure we would start on time, only to find the salon dark with the metal shutter gate still down. No one was even setting up. My friend called the salon, hoping that maybe someone was in the back, but no one picked up. At around 11:30, the manager finally showed up and seemed surprised to see us there. She asked what we were doing and when my friend explained that she had an appointment at 11:00 am, the lady gave her a weird look and said she must have the wrong salon, since they don’t open until noon on Sundays. 

My friend insisted she go check, and sure enough, her appointment was listed correctly. The manager apologized, said the person who had signed off on it absolutely knew their schedule and she had no idea why she would make an appointment when they weren’t open. It was almost 11:45 by this point, but she went ahead and opened a few minutes early just to get us all started. By the time we were nearly finished, we had relaxed, thinking all was well despite the rocky start.

Then, the first person done went to pay and found out it was double what we were quoted. When the bride mentioned the quoted price, she got another weird look from the manager who said that basic up-dos start at $30, but bridal styles typically start around $60. Despite knowing the same person who messed up the appointment quoted the wrong price, she wouldn’t budge on it. One of the other poor bridesmaids only brought enough money with her for the original price plus a tip and started crying. Thankfully, the bride’s sister was able and willing to cover what we couldn’t, and the rest of the day was wonderful, but it was one of the worst experiences I’ve ever had with a hair salon.