Sales Shoppers Attack In (Back)Packs

, , , , | Right | December 17, 2018

(I have gone to a sports and hiking store that has a big sale going on, and I figured they would have backpacks on sale, too. A couple of women enter the store, very fashionably dressed and looking quite out of place compared to the other customers. I overhear this conversation between them when passing them:)

Woman #1: “Hey, [Woman #2], what do you think I should buy? I just love sales!”

Woman #2: “I don’t know; just pick out something cute.”

(Most items on sale in this store can’t be described as “cute,” more like practical and comfortable, but I don’t pay any more attention to them after I have passed them. I notice a black backpack that I am looking for, the last one of that color. I examine the backpack and look at the price tag; it is quite cheap. I put it down on an empty shelf, still steadily resting my other hand on it, and flip my wallet open to check if I have enough money to buy it. Then I suddenly feel the bag being pulled away from under my hand. I look up and see one of the women from before, triumphantly holding the backpack up to check it out.)

Me: “Hey, I’m sorry, ma’am, I intend to buy that. Can I please have it back?”

Woman #1: “No! You weren’t holding on to it enough, so now it’s mine! Find another one!”

Me: “That black one is the last of its color, and I really would like to have it. I was just double-checking to see if I had enough money to buy it. And I was actually holding on to it. You snatched it out from under my hand.”

Woman #1: “Yeah, right! You’re just too poor to buy it, and you just left it there without even putting it back! You are the reason people hate working in retail because people like you never put anything back in its own place!”

(By this time she had raised her voice so much that she was drawing attention to herself from all the other customers, and I even saw a security guy on stand-by, ready to intervene. I decided to try to be firm but nice, so I wouldn’t come out looking like the crazy one.)

Me: *taking a non-menacing step forward and stretching out my hand* “Could I now please have the backpack back?”

(Even though my movement was relatively slow, the woman somehow took it as a threat and suddenly yanked me by the hair and gave me a push. I was totally unprepared for that so I crashed into a shelf, luckily not tipping it over.)

Security: “Okay, ma’am, you’re behaving in a threatening way and you attacked a customer. You need to come with me.”

Woman #1: “No! She tried to take my backpack! She probably can’t even afford it. Look at her! It’s my right to buy it!”

(She proceeded to rip down every display backpack from the shelf and tossed them on the floor. It didn’t take long for the security guy to overpower her and escort her out, while she was still screaming bloody murder.)

Woman #1: “This isn’t the end of this! I demand that I get to buy that backpack!”

(After the commotion, I got the backpack back and went to the check-out with it, where the cashier actually gave me a 30% discount on the already discounted price, to make up for the trouble I went through. I did catch a glimpse of the other woman outside the store, and she gave me an apologetic look and mouthed “sorry.” Well, the main thing is that I got my backpack, even though the process wasn’t exactly drama-free. Considering that the woman didn’t even know what she was going to buy when entering the store, she sure made up her mind in the end!)

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