Sales Past Breaking Point
I sell hand-made jewelry. Because they are meant for daily use, I pride myself on making them very sturdy. I sell my wares online or at conventions
At one of those conventions, a teen girl just runs to my table.
Girl: “Oh, my gosh, look at this! Look, it’s so beautiful!”
She picks it up… but accidentally drops it.
Girl: “Oh, no! Oh, no! I broke it! I broke it!”
She is on the verge of tears, panicking and going back and forth. Since the floor at the convention center is carpet, I wonder how the heck she managed to break it.
Me: “Calm down. Just let me see it.”
Girl: “I’m so sorry! I’m sooooo sorry! How much did it cost? Oh, no, I have no money left! What do I do?!”
Me: *Trying to smile reassuringly* “Just show it to me; I’ll see if it’s easy to fix.”
She hands over the jewelry.
Me: “Oh, it looks fine. Nothing broke.”
Girl: “Yes, it did! Look, the ring is all bent and open, and I broke it!”
Me: “This thing?”
The girl nods and I can’t help but laugh.
Me: “Don’t worry! It’s supposed to be a hook! It was never a ring!”
Girl: *Tearing up* “Really? You’re not just saying that?”
Me: “Absolutely not. Nothing broke. So calm down and don’t worry. My stuff is kind of hard to break.”
Girl: *Sniffing* “Really?”
Me: “Yes, but don’t see it as a challenge!” *With a very obvious wink* “I’ll put it back on the table for you.”
Suddenly, a woman joins the table.
Woman: “May I please see it?”
Me: “Sure!”
Woman: “Wow, this is beautiful. And it even survived a fall! How much is it?”
She bought the item. Thank you, teen girl! Thanks to your enthusiasm, I made a sale!
