This Sale Kicked The Bucket

(I am taking a customer’s order.)

Me: “That will be [amount], please.”

(She suddenly kicks the front of the counter.)

Me: “Madam?”

(She kicks again more violently, then moves to a spiral collection box we have for children, then on to a condiment table. My manager comes out, and collectively the staff and customers watch as she tries to damage something. After a few tries she gives up.)

Customer: “So, how much do I get off for that?”

Me: “Get off?”

Customer: “My sister said if I kicked up a fuss, I would get money off my order.”

Manager: “Yes… that usually doesn’t involve literally kicking the furniture. You’ve got ten seconds to disappear, or I call the police.”

(She ran, and we gave the police our camera footage of the incident. After my manager’s monthly meeting, he told us she had tried the same thing at another two restaurants in our region. To our knowledge, she hasn’t been arrested yet.)