Sale Fail, Part 12
A customer approaches me at the customer service desk, holding an item up.
Customer: “You’re selling this for $49.99, but on the weekend it was $29.99.”
Me: “Yes, it was on sale last week. That sale ended on Monday.”
Customer: “I didn’t feel like buying it then, but I want it now.”
Me: “I’m afraid that sale is over, so you’ll have to pay the retail price.”
Customer: “But I missed the sale. Just give me the sale price.”
Me: “I’m afraid prices are decided by corporate. I can’t lower the price.”
Customer: “Then get me a manager.”
Me: “I am the manager, ma’am. I cannot lower that price for you.”
Customer: “So, I missed the sale and somehow that’s my fault?”
Me: “Well… yes?”
Customer: “…”
Me: “…”
Customer: “S***.”
She slowly walked to the exit, processing being told no for the first time in her life.
Related:
Sale Fail, Part 11
Sale Fail, Part 10
Sale Fail, Part 9
Sale Fail, Part 8
Sale Fail, Part 7
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
