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Sale Fail, Part 6

, , , , , | Right | January 2, 2020

(A lady approaches my register and unloads her groceries. She has about ten items. I scan the first item and bag it.)

Customer: “Excuse me, that was meant to be half-price. It’s scanned at full-price.”

Me: “Oh? I’m very sorry about that. I’ll have to call someone to go check the price for me.”

Customer: “I don’t have time for that; I’m in a rush. I guess I’ll just have to take it full price.”

(I scan the next item.)

Customer: “That was meant to be on sale, too.”

(It turns out that almost every item she was buying is supposed to be on special, but scans full price.)

Customer: “This is ridiculous. The only reason I came here today and bought these things was that they were supposed to be on special, but they’re not. This is false advertising.”

Me: “I’m really sorry. I have no idea what’s going on. Unfortunately, I can’t do anything about it unless I get someone to go check the ticket prices on each item.”

Customer: “As I said, I don’t have time. I’ll just have to take them full price. But know that I’m very angry about this and will be complaining.”

Me: “Of course. Do you have a [loyalty card] I can scan through?”

Customer: “Yes. Here.”

(She angrily thrusts her card at me. I turn it over and see that it’s the loyalty card from our competitor.)

Me: “Um, so, I think I’ve worked out what the problem is. This is the card from [Competitor].”

Customer: “So?”

Me: “This is [Our Store].”

Customer: “What do you— Oh!”

(The customer turned bright red, paid as fast as she could, and hightailed it out of there.)

Sale Fail, Part 5
Sale Fail, Part 4
Sale Fail, Part 3

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