Safe To Say It’s Nacho Brightest Moment

, , , | Right | January 27, 2011

Me: “Good evening, guest services. This is [My Name]. How may I assist you?”

Guest: “This is absolutely ridiculous! You need to get someone up here right now! This God d*** microwave in my room isn’t working! You had better fix this immediately!”

(Our hotel does not have microwaves in guest rooms unless the person is a VIP or they request one in advance.)

Me: “I am so sorry, Mr. [Guest]. I can certainly have someone come take a look at it right away. If I may ask, did housekeeping bring this microwave to your room?”

Guest: “No! It’s the microwave that is in the room! My nachos have been in this d*** thing for over twenty minutes and they’re not even hot yet!”

Me: “I see, sir. Can you tell me where it’s located in your room?”

Guest: “It’s the one that’s right under the television! I want my nachos and you better figure this out now!”

Me: “Sir, is this microwave an off-white color with a keypad on the right of it?”

Guest: “Yes!”

Me: “There’s not a little window like a normal microwave would have, is there? It’s just a little digital display screen, right?”

Guest: “That’s exactly it. It only displays how long I set the time for! I want my nachos twenty minutes ago. Can you get someone up here immediately?! This is absurd!”

Me: “Again, sir, I apologize that your nachos are not hot. However, I believe I’ve figured out what the problem is. The device you’re placing your nachos in is actually your safe.”

Guest: “Oh… Oh, my God. I’m so f****** stupid!”

(He actually called back down later and apologized.)


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