Sadly Wasn’t Born Yesterday, Part 2
Me: “Thank you for calling [Hospital]. How may I help you?”
Caller: “Yeah. I had a baby at your hospital about a week ago, and when I was discharged I got a lot of papers and some samples. One of the papers says something about a PKU test.”
Me: “Yes, ma’am. How can I help you with that?”
Caller: “Well, it says on this paper that I need to bring my ‘new arrival’ to registration and they would help me get the PKU test done. I want you to know that I have looked all through the papers and stuff you gave me and I can’t find anything marked ‘new arrival.’ What is this ‘new arrival’ I am supposed to bring with me when I come in?”
Me: “Ma’am, that would be your infant child… Your new baby.”
Caller: “Oh, my freaking God! If you mean ‘new baby’ then write ‘new baby’! Not everyone understands this hospital medical jargon!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
