Sadly, This Happens On Your Watch

(My workplace contains hundreds of watches and several different brands. This occurs far too often.)

Me: “Hi there. How are you?”

Customer: “Yeah, I want to look at a watch in the window.”

Me: “Okay. Can you tell me what brand it is?”

Customer: “Uhhhh…” *…trails off, looking away*

Me: “Okay, can you tell me the price? The colour?”

(The customer shakes his head, beginning to get irritated.)

Me: *giving up* “Look, would you mind just going outside and pointing the watch out for me?”

Customer: “It’s out the front! I don’t understand how this is so difficult!”

Me: “We carry hundreds of items in our store. Do you really expect me to know what you want, with no information volunteered from you, just off the top of my head?”

Customer: “It shouldn’t be so hard to do your job!”

(Apparently, mind-reading is a part of the job description these days. Some people are ridiculously self-involved.)