Sadly, Their Sense Of Entitlement Is Never Sold Out

, , , , | Right | January 22, 2020

(I work at a movie theater during college. It is a great job: all the popcorn I can eat, free movies for my wife and me, great coworkers, and generally happy people as customers. But there is one regular customer who is always angry about something and complains constantly. She ALWAYS complains about the food prices, insists that we have food deals that don’t exist, and complains about too little butter on her popcorn or too much ice in her soda. She has also registered multiple loyalty cards with different birth months to scam free birthday tickets, as if we don’t recognize that she’s the same lady who comes to the movies every week and just had a free “birthday” movie a few weeks ago. Anyway, this event happens on a very busy Friday night when a popular movie opens and I am selling tickets at the box office.)

Me: *recognizing Angry Lady and bracing myself for the interaction* “Hi, welcome to [Movie Theater Chain].”

Angry Lady: “One for [Popular Movie] at [about 7:00 pm, the most popular time of day to see a movie].”

(She has completely ignored the large sign directly in front of my register and two feet from her face announcing that the show she wants is sold out.)

Me: *using my politest customer service voice while relishing that I can finally get back at her a little bit for the multiple times she has yelled at me for ridiculous reasons* “I’m sorry, that show is sold out.”

Angry Lady:What?! But I want to see it!”

Me: “I don’t know what to tell you; it sold out more than half an hour ago.”

Angry Lady: “That’s ridiculous! I want to go to [Popular Movie]!”

Me: “Again, that show is sold out. Would you like to go to the 9:30 pm show?”

Angry Lady: “No, that’s too late! I want to go to the one right now!”

Me: “I’m sorry, there are literally no seats left in the theater; it is full.”

Angry Lady: “I don’t care. I come here every week and I want to go to the show right now!

(I finally let her have it, as the line behind her was already 20 people deep and has been building the whole time she’s been yelling at me while my coworker on the till next to me is working as fast as she can.)

Me: “Ma’am, you showed up to one of the biggest movies of the summer, on opening night, five minutes before the movie started. Of course, it’s sold out! Come back for the later show or sometime tomorrow; the show right now is sold out!”

Angry Lady: *jaw dropping and sputtering* “I can’t believe this. I want to talk to your manager!”

Me: *pointing toward the concession stand where my stressed-out manager is helping fill food and drink orders for the backed- up lines* “He’s right over there, wearing the suit jacket. Please go tell him you’re angry that I won’t sell you a ticket to a sold-out theater!”

(Someone in the line actually applauded, which started a wave of applause and laughing from the whole line. The angry lady somehow managed to look even more angry and turned around to glare at the people laughing at her in line, which just made them laugh harder and clap some more. She stalked over to the concession stand to yell at the manager, but, having heard the exchange, he made her wait ten minutes until the concession lines died down before he talked to her. My manager had been working at this theater for many years, and had been dealing with this regular for most of that time, first as a floor worker and then as a manager. He told her the same thing I had about the sold-out show and refused to give in to her demand for a free ticket to a different showing. When she complained about how rudely I had spoken to her, he promised to speak with me about it, which consisted of him coming over to high-five me and trying not to laugh while saying, “C’mon, man, please try to be a little nicer to customers.”)

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