Sadly, Rebooting Doesn’t Make Them Go Away

A tech support call comes in. She tells me her problem and I can only offer the easiest solution:

Me: “You just have to reboot your computer, ma’am. It crashes sometimes.”

She calls back immediately with the same issue.

Me: “Wow, it must have crashed again, ma’am. I’m sorry, but please just reboot again.”

She calls back, so I go to her desk in person.

Me: “Can you show me how you’re rebooting your computer?”

She turns the monitor off and on again.

Client: “See, it’s still happening!”