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Sadly, Rebooting Doesn’t Make Them Go Away

, , , | Right | February 24, 2023

A tech support call comes in. She tells me her problem and I can only offer the easiest solution:

Me: “You just have to reboot your computer, ma’am. It crashes sometimes.”

She calls back immediately with the same issue.

Me: “Wow, it must have crashed again, ma’am. I’m sorry, but please just reboot again.”

She calls back, so I go to her desk in person.

Me: “Can you show me how you’re rebooting your computer?”

She turns the monitor off and on again.

Client: “See, it’s still happening!”

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What is the absolute most stupid thing you’ve heard a customer say?

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