Sadly A Repeat Problem
I work at a call center for a phone company. I ask a lady for the PIN on her account. She gives it to me, but either her reception drops out or her call waiting goes off because it cuts out and I only hear half of the last number.
Me: “Sorry, the sound dropped out. May I have it again?”
Caller: “No! I never repeat myself!”
Me: “I have to have the PIN verified to help you.”
Caller: “No! I NEVER REPEAT MYSELF!”
Me: “Ma’am, you do realize you’re repeating yourself every time you tell me you don’t repeat yourself?”
She hung up on me.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
