Russian To Ridiculous Conclusions
I work at a healthcare clinic as a receptionist. Due to HIPAA policies, whenever I call a client, I have to confirm I am actually speaking to the client. If I am speaking to someone else, I am not allowed to disclose the reason I am calling. I typically say something generic like, “This is the doctor’s office.” This doesn’t always soothe people’s curiosities, though.
Me: “Hello, is [Client] there?”
Caller: “No, she is busy.”
Me: “Okay. This is the doctor’s office. Can you ask her to call us back?”
Caller: “The doctor’s? Which doctor?”
Me: “I am not allowed to say. Can I leave a callback number?”
Caller: “You’re not allowed to say? What is this? Russia?”
I guess following the federal American law of not giving away personal information is considered by some to be an act of Communism?
Question of the Week
Have you ever met a customer who thought the world revolved around them?
