Running On Empty

| Right | October 26, 2015

(I work in an outpatient lab that is usually very busy at all hours of operation. On this day, there are only two people in the waiting area and I am sitting behind the front desk entering in paperwork. An older man walks in and begins to wander around which is odd because there are signs posted everywhere indicating that he should sign in or tell a staff member he is here.)

Me: “Sir, can I help you?”

Man: “There’s no one here!”

Me: *I look at the two people sitting right in front of me, then back to him* “I know, weird! Usually we’re packed right about now. How can I help you?”

Man: “Why isn’t anyone here?”

(The two patients and I look at the man, not knowing what to say.)

Me: “Well, that means there’s hardly any wait to get your blood drawn.” *I smile, trying to be friendly* “Are you here for blood work?”

Man: *he stops wandering around and looks at me, suddenly angry. He shakes his blood work order in my direction* “Bah!”

Me: “…Can I help you with anything, sir?”

(He shook his paperwork at me again and made a gesture of dismissal with his hands and turned to walk out. I guess we weren’t busy enough for him. To this day, I’m still confused about the entire situation.)

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