Running Laps Around Your Technical Knowledge

Me: “Okay, sir. Since doing that doesn’t seem to be working, can you clear your cache and cookies again and restart your computer, please?”

Caller: “Okay.”

(I hear fumbling on his line of the phone.)

Me: “Sir, just a quick question. Are you on a desktop computer or a laptop?”

Caller: “It’s on a desk.”

Me: “Okay, next question, does the monitor fold down onto the keyboard?”

Caller: “I don’t know.”

Me: “Does the monitor and keyboard have wires going from them to a big box with lights on it?”

Caller: “That’s way too technical for me to understand.”

Me: “Can you take it around with you around your home?”

Caller: “I’ve heard of flexible computer that people can fold up and take with them everywhere.”

Me: “That’s a laptop, sir. Is that what you have?”

Caller: “I still can’t login!”