Runner Needs To Stop Running And Think

(I work at a family resort on the weekends as front desk lead. This happens to me starting at around 8:00 pm.)

Me: “Hello, we need a pack-and-play for room 547.”

Runner: “Okay, okay, one second.” *waits five seconds* “What did they want?”

Me: “A pack-and-play.”

Runner: “What’s that? Oh, a crib. Okay, and what room number?”

Me: “547.”

Runner: “All right, a crib to 457.”

Me: “No, it’s 547.”

Runner: “457?”

Me: “FIVE, FOUR, SEVEN.”

Runner: “Okay. I got it now.”

Me: “Thank you.”

(One hour later:)

Room 457: “Hello. Someone delivered this crib and we don’t need it.”

Coworker: “Oh, I’m sorry! I’ll let our runner know.” *calls runner* “Hello, 457 called and said they were delivered a rollaway and never ordered one.”

(I’m walking by as this happens, and I’m completely dumbstruck that he STILL delivered the item to 457.)

Runner: “Oh? They don’t want it anymore?”

Me: “He was supposed to deliver it to 547.”

Coworker: “It needs to go to 547. Okay, bye.”

(By this time, 547 has called to complain that their baby wants to sleep and their pack-and-play did not show up. A half hour later, they call back and we call the runner again.)

Runner: *calling from room 557* “Say, what room was that pack-and-thingy supposed to go to?”

Me: *dying inside* “FIVE… FOUR… SEVEN.”

Runner: “Okay.”

(I didn’t receive any more calls after that, so I assume they got it that time.)