Run Out Of Forks To Give

, , , | Right | July 1, 2018

(A customer calls after receiving a delivery, angry because he didn’t get a fork with his food. You have to ask; we don’t include this automatically.)

Me: “Okay, we will go and deliver you a fork.”

Caller: *gets all angry, screaming* “No, I don’t want a fork! I don’t have time!”

Me: “Uh, okay. Then would you like a credit to your account?”

Caller: “No, I would like a refund!”

Me: “Okay, well, it looks like you paid in cash, so the only options are to put a credit on your account, or we come back and take the food, and give you your money back.”

Caller: “I don’t have enough time left in my break to go outside and get money! I’m in a warehouse; I can’t answer my phone!”

Me: “So, what would you like us to do? You declined a refund, a credit, or the delivery of the fork.”

Caller: “I would like to talk to your manager; I don’t want to talk to the middle-man!”

(I give the phone to my manager, and he says same thing.)

Caller: “YOU HAVE LOST A CUSTOMER!”

Manager: “Good.”

(Why complain and “waste your break” if you aren’t going to accept anything we offer you?)

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