Ruined His Bucket List

| Right | January 5, 2016

(I work for a big movie theater company and we are currently having a promotional offer that allows a customer to upgrade their large popcorn bag to a large popcorn bucket with the purchase of either one or two large fountain drinks. My manager likes to keep the buckets on display underneath the large popcorn bags, which sometimes confuses customers into thinking the buckets can be purchased separately, which they cannot. It has been a very busy day and the line for concession is stretching across the lobby. After calling over the next customer, a middle aged man approaches with his friend.)

Customer: “I’ll get a bucket of popcorn and a large bottle of water.”

Me: “I’m sorry, sir, but the bucket can only be purchased with one or two large fountain drinks.”

(The customer is visibly upset.)

Customer: “I just want a bucket of popcorn and a water. Why is that so hard to understand?”

Me: “If you’d really prefer the bucket, you have the option to purchase a large fountain drink and fill it up with water at the drink station. It would only be fifty cents more.”

Customer: “I don’t want a cup of water. I want a bottle of water!”

Me: “Sir, the bucket is a promotional offer and can’t be sold separately.”

Customer: “Fine. Get me the d*** fountain drink.”

(The customer looks over to his friend.)

Customer: “Why does this have to be so difficult?”

(I retrieve a bucket of popcorn and a large fountain drink.)

Me: “There you are, sir. That will be fourteen dollars.”

Customer: “Where’s my bottle of water?”

Me: “Would you like the bottle as well as the cup?”

Customer: “Whatever.”

(I get the bottle of water.)

Me: “That will be nineteen dollars.”

(He paid and took the bucket and the bottle, but left the fountain drink cup, saying he didn’t want it.)

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