If THAT Is The Rudest Thing They’ve Ever Heard, Give It A Minute…

, , , , , | Right | March 13, 2018

(I work in a call center where existing customers can get support. As many call centers do, we have a script for call opening so we can quickly pull up account information.)

Me: “Thank you for calling [Company]. This is [My Name] speaking. May I start with your name and home address?”

Caller: *irate* “How dare you ask for my name?! That is the rudest thing I have ever heard! You should wait for me to introduce myself! Were you ever taught manners? I don’t care what your managers say; it is completely unacceptable to ask for my name!”

(The customer continued to rant along these lines for a full five minutes before giving me the opportunity to speak, and even then, I had to apologize for the very standard practice of asking for his name before he would tell me what his problem was, so I could help him! He does this same thing every time he calls, and I suspect he must do the same thing with every other call center he speaks with.)

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