Rudeness Trumps Legality

I was at the main register, and a man who is a known shoplifter came up and asked to see the manager. I called the night manager over, and the man complained that he thought the manager was following him around. The manager was polite, and didn’t accuse him of anything… but the man was very angry.

The next day, he called the store manager and complained about the night manager. So, the store manager yelled at the night manager for being “rude” to a customer.

Tonight, the same man came into the store. As we were told, we did not follow him around the store. But, as he left — without buying anything — we did notice that his previously empty backpack was full, and he set off the store alarm. And now we’re missing a ton of Red Bull.