Router Problems? Nailed It!

, , , , | Right | January 9, 2020

(My dad has worked for about ten years in tech support for several companies. He is currently working at a company that sets up Internet routers. He’s taking customer calls.) 

Dad: “[Company], this is [Dad]; what can I do for you?”

Secretary: “Our Internet isn’t working.”

Dad: *gets router number and begins asking questions* “All right, are all of the lights on the box on? Are any blinking?”

Secretary: “There aren’t any lights on.” 

Dad: “Have you made sure that the box is plugged in?” 

Secretary: “Yes, it’s plugged in.” 

Dad: “Okay, let’s try resetting it. Go ahead and hold the power button down.”

Secretary: “There isn’t a power button on this box.”

Dad: “There should be a large blue button under the lid.” 

Secretary: “I can’t open the lid; it’s nailed closed.”

Dad: “It’s nailed closed?”

Secretary: “Yeah, the nail is holding it closed. I can’t open it. Can you just send someone to fix it?”

(My dad didn’t know what more to do, so he sent someone to look at the box. When they got to the office, they found that the box was not plugged in, but that wasn’t the biggest problem. It wasn’t plugged in because they had placed it too high on the wall to reach the outlet. It was nailed onto the wall; that is, there was a giant building nail going straight through the center of the router. Whoever managed this office decided the router was getting in the way so they nailed it to the wall. My dad is very happy not to work in tech support any longer.)

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