Rounding Up To Face Them Down
(In Canada, we no longer produce or circulate one-cent coins; the five-cent piece is the smallest. Whenever people pay cash, the total is rounded up or down so that the last number is a zero or a five. In this example, since the last digit is three, the price is rounded up to five.)
Customer: “Two small coffees, please.”
Me: “Great! Your total is $3.13.”
(The customer hands me $3.10.)
Me: “Sir, I need five more cents.”
Customer: *while rooting through his pockets for change* “This rounding up thing is such bulls***, and you can tell the management I said so!”
Me: “You might want to try telling the government.”
Customer: “You can tell them, too!”
(People have complained to me about decisions my company has made, but never the federal government’s until today!)
Question of the Week
Have you ever met a customer who thought the world revolved around them?
