Room For Scream

(I have a customer that comes in every single day, two minutes before we close, and orders a sixteen-ounce Americano with room for cream. He is never overly friendly, but not necessarily rude, so I don’t have a problem with him… Until one day, when I don’t give him enough room.)

Customer: “Do you not know what ‘room’ means?”

Me: “I’m sorry; you didn’t specify, so I just gave you as much room as most people.”

Customer: “Do you not know what ‘room’ means or do you think I’m stupid? Remake it, and put room in it.”

Me: “I’ll remake it, but next time you could ask a little nicer. It was an honest mistake.”

Customer: “Nice has nothing to do with it!”

Me: “Nice has everything to do with it!”

(It took me months to be able to make his drink again, because whenever he walked up to the counter I would refuse to make it and another barista would do it for me. He’s still incredibly rude, and if I have to make his Americano, I use decaf. I do not feel bad.)