Ron Service Isn’t Available
Me: “Can I help you, sir?”
Caller: “Yeah, I’m calling for a person. He is in room 159F.”
Me: “Sir, we don’t have a room with that number.”
Caller: “Are you sure? He is an old friend and said he was staying at this hotel.”
Me: “Yes, sir, I am sure we don’t have that room. But if you give me his name, I can see if we have a guest with that name.”
Caller: “Ron.”
Me: “Last name?”
Caller: “I don’t know. He’s from Canada.”
Me: “Sorry, sir, I need more to go on than that.”
Caller: “Can’t you just call every room and ask for a Ron from Canada?”
Me: “No, sir. No, I can’t.”
Caller: “It’s okay; I’ll hold.”
Question of the Week
Have you ever served a bad customer who got what they deserved?