Romancing The Remembrance

, , , | Right | June 12, 2020

A customer approaches the perfume counter while looking at her phone.

Me: “Excuse me, ma’am, do you need help with the fragrances?”

Customer: “Yeah, I need to smell ‘Remembrance.'”

I am fairly familiar with our perfumes and I don’t recognize the name.

Me: “Sorry, ma’am, did you know whose perfume it is?”

Customer: “’Remembrance’!”

The customer suddenly answers her phone. I search everywhere for it, trying not to interrupt her phone call.

Me: “I’m sorry, ma’am. Once more, could you tell me who the perfume is by?”

Customer: “Ugh, I told you! It’s ‘Remembrance!'”

Me: “Yes, ma’am, but whose perfume is it?”

Customer: “Oh, Ralph Lauren.”

I look through our Ralph Lauren perfumes.

Me: “I’m sorry, ma’am, but it looks like we only have the Polo collection and ‘Romance.'”

Customer: “Yeah, it’s that one!”

Me: “Oh, sorry about that. I thought you said, ‘Remembrance.'”

Customer: “No, I said, ‘Romance.'”

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