Rolling High Doesn’t Sound Quite Right
(I work in an airline call center where we make reservations and make changes to existing reservations such as seat/meal requests.)
Customer: “I’d like a window seat for my return trip”
Me: “Okay, no problem. Let me check availability for you.”
(I book the seat for her.)
Me: “Okay, I was able to book you in 31K, which is a window seat on your return flight from Frankfurt to Seattle.”
Customer: “What?! I’m on a PLANE? I thought I was taking a bus?!”
Me: “Yes, I assure you it is a plane, as it is difficult to cross the Atlantic on a bus.”
Customer: “Thanks so much. I am so excited about going on a plane!”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
