Rocking On Through Your Shift

, , , | Right | September 21, 2017

(I am working the register. A woman approaches to return two items: ribbon and a five-pound bag of decor rocks. I scan the slip, and it says that I cannot return the rocks, as they were purchased as a clearance item.)

Me: “I’m sorry; I can return the ribbon, but I cannot return the rocks because they were bought on clearance.”

Customer: “But I don’t need them.”

Me: “I’m sorry, ma’am, but the register will not let me.”

Customer: *incoherent mumble*

(I process the return of the ribbon as normal, with no other issues.)

Me: “Here you are.” *hands her the bag with her return slip and the non-returnable rocks*

Customer: *throws the bag back at me, hitting me in the chest and chin with five pounds of rocks* “UGH! I said throw them away! I don’t want them, and I am not taking it home!”

(She stomps off.)

Me: *to next customer* “Want a bag of rocks?”

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