Robots Have Feelings, Too!

This happens in the cable company call center a lot. Our system does auto-dials to people who are behind on payment enough to be disconnected soon. Frequently, the customer will pick up, the agent will speak, and the customer will let out a long string of expletives only to be met with:

Agent: “I’m sorry you feel that way; I’m really just trying to make a living and also help you not lose your cable/Internet service.”

The customer will hang up in embarrassment and then call back later and get a different agent.

Never assume it’s a robot, people.