Robbers You Can Handle, Entitled Customers Not So Much

I work in banking for a number of years long before the introduction of automated tellers. One branch that I work at is robbed several times in the space of a year.

After one of these robberies, with numerous police cars parked out front and a sign advising that we are closed due to a robbery, one of our least-liked customers starts rattling the doors and screaming to get in.

Customer: “I have some urgent business to transact!”

This goes on for a good half-hour, despite her being told by the police that the branch is unlikely to reopen today.

She returns the following day a few minutes before we open and, again, starts pulling on locked doors and yelling for us to let her in.

When the branch opens, she storms into the manager’s office.

Customer: “Your service is atrocious. You don’t know who I am or you would treat me better!”

The manager, fed up with her antics, has me prepare a bank draft for the balance in her account, and then he gives it to her.

Manager: “Please never darken our doors again.”

I thought she was going to have a stroke on the spot. She called us every name in the book, threatened to have the entire branch fired, etc. Meanwhile, my manager hit the silent alarm button and, as we’d been robbed the previous day, the police showed up in record time.

She wouldn’t listen to the officers who responded, and she was taken out in handcuffs. No one got fired.