Roasting Them Over Their Scanned Roast
(My daughter is vegan and likes a particular brand of meatless roast. They tend to be a bit pricey, especially when a special occasion like Christmas is just around the corner, so I am very happy to see that the price at a certain store is $19.99 – approximately $5 less than their competitor is charging.)
Cashier: “That will be $24.99, plus tax.”
Me: “That’s not right; the price should be $19.99, plus tax.”
Cashier: “It’s ringing up as $24.99, ma’am.”
Me: “Yes, I know, but the price in the freezer said $19.99.”
Cashier: *stares at me without saying anything*
Me: “Can I see a manager, please?”
Manager: “The price should have been $24.99, but somebody—” *glares at one of the other employees* “—forgot to change the freezer price-tag. I guess we’ll have to honour the lower price.”
Me: “Does this store offer SCOP?”
Manager: “Excuse me?”
Me: “SCOP: Scanning Code of Practice. If an item rings up for a higher price than the one on display, I should either get $10 off the price or the item for free.”
Manager: “You must be kidding. You’re already getting a deal on this roast, and now you want an even better deal?”
Me: “Just asking.”
Manager: “We’re giving you this roast for $19.99. That should be good enough.” *leaves*
Me: “Seems to me that if I’m paying for it, you’re not ‘giving’ it to me.”
Question of the Week
Have you ever met a customer who thought the world revolved around them?