Roaming Ever Closer

| Right | September 30, 2016

(This is a call from a regular customer.)

Caller: “Hi there, I need to add international calling to my plan.”

Me: “That’s great. What country will you be going to?”

Caller: “Canada.”

Me: “Okay, what you need to do is call customer care and they can add a small international roaming package on, and they can also get you the best rates.”

Caller: “Oh, okay, I’ll do that.”

(Not even five minutes later, I get a call from a different number, out of state.)

Caller: “Hey, I tried to call them, but my phone told me I was roaming and it wouldn’t connect the call.”

Me: “That’s odd. Well, I can try to call Customer Care for you and see if they can add it on or at the very least, try and give you a call. When exactly will you be needing this package added on?”

Caller: “Well, we are about two hours from the Canadian border, so as soon as possible.”

Me: “…”

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