Ring In The New Year By Not Ringing The Store
It’s New Year’s Day, and I have some time to do a grocery run, but I want to make sure the store is open today. I call the customer service line, expecting to get some automated message explaining the holiday opening hours, but instead I get a tense:
Customer Service Rep: “What?!”
Me: “Uh… hello? Is this [Grocery Store]?”
Customer Service Rep: “Yes.”
Me: “Oh, good! I just wanted to check if you were open today, and—”
Customer Service Rep: “—If we weren’t open, I wouldn’t be answering the phone, would I?”
Me: “I guess not? What hours is the store open today?”
Customer Service Rep: “We close at five. Thanks for reminding me how long I have to be here.”
Me: “…thank… you?”
Customer Service Rep: *Sarcasm.* “Noooo, thank you for shopping today! People like you are the reason we’re open! God!” *Click.*
Look, I know it sucks to work on a holiday, but that’s why I called ahead to check. I would have been perfectly fine with the store being closed today.
