(I am outside in the box office by myself at night when a shady-looking guy walks up.)
Customer: “Hi, when’s the very next show?”
Me: “Twenty minutes.”
Customer: “Okay, I’ll get a ticket to that one.”
(This is very common for people who don’t care what they’re seeing and want to kill time, so I sell him a ticket for Harry Potter, which is the next movie. He walks away looking at the ticket. A few minutes later, he comes back.)
Customer: “You sold me the wrong ticket. You said Twenty Minutes.”
Me: “I’m sorry, I thought you wanted the next show that was playing.”
Customer: “Yeah, I do. You sold me a ticket for Harry Potter. I don’t want this movie. I want the other one!”
Me: *confused* “I’m sorry, what movie did you want again?”
Customer: “Twenty Minutes.”
Me: “We don’t have a movie called Twenty Minutes. You asked when the next movie was.”
Customer: “Well, whatever. I don’t want to see this.”
Me: “Okay, I can change it for you. What movie would you like to see instead?”
(He picks a different movie, and our policy for exchanges is to write over the ticket itself and initial it. Otherwise, you have to ring up a new sale to print out another one, thus making our tills short.)
Customer: “You have to give me a new ticket. This won’t work.”
Me: “It will. The door people will know I changed it for you.”
Customer: “But you wrote on it. They’ll think I did it. It won’t work!”
Me: “Sir, I promise you, this ticket will work. Those are my initials, and they know them.”
Customer: “No, you don’t understand. I’m under house arrest and I need proof of where I’ve been. They’ll think I was the one who wrote on it. I have the ankle bracelet and everything…” *ominously* “You want to come out and see?!”
(I immediately printed out a new ticket for him!)
