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The customer is NOT always right!

Ba Dum Dum *Chhh*, Part 2

, , , | Right | June 24, 2008

Me: “I have a tall mocha.”

Customer: “That’s me, thanks.”

Me: “Thanks! Have a good one!”

(She returns in less than a minute with a disgusted look on her face.)

Customer: “What is this?!”

Me: “That’d be a mocha latte.”

Customer: “Does it have espresso in it?”

Me: “Yes. ”

Customer: “Ugh, this is the worst thing I have EVER put in my mouth!”

Me: *without a beat* “Ma’am, I highly doubt that.”

How Cute, You Learned A New Vocab

, , , , | Right | June 24, 2008

Customer: “I want this particular size in this particular style of jeans.”

Me: “Well, I don’t see your size out here, so let me check the back.”

(I go to check the stock room, even though I know we’re out.)

Me: “I’m sorry, but we’re all out.”

Customer: “You’re persecuting me.”

Me: “Excuse me?”

Customer: “You heard me; you’re persecuting me.”

Me: “…I can check with the store across town to see if they have what you’re looking for.”

Customer: “Fine.”

(The store across town has a pair of the jeans in question. I ask the customer if she wants to go pick them up; the store will have them on hold for her.)

Customer: “You mean I have to drive all the way across town?”

Me: “Yes.”

Customer: “You’re persecuting me.”

Me: “Well, if you can wait until tomorrow afternoon, we can have the other store ship them and you can pick them up here.”

Customer: “So, you want me to wait an extra day and make an extra trip back here for a pair of jeans.”

Me: “Or drive across town for them today, yes.”

Customer: “You’re persecuting me.”

Me: “…”


This story is part of the Customers-Overreacting roundup!

Read the next Customers-Overreacting roundup story!

Read the Customers-Overreacting roundup!

The Matrix Rejected

, , , | Right | June 24, 2008

(I used to work in a shop selling overpriced family coats of arms in a shop at a certain theme park in Florida. After a transaction has gone through, this customer turns to her daughter.)

Customer: “Was that lucky?”

Oracle Child: *stares blankly*

Customer: “Was it unlucky to buy it using that card?”

Oracle Child: “Yes…”

Customer: “You sure it was unlucky?”

Oracle Child: “Yes.”

Customer: “I have to cancel that purchase and use a different card.”

Coworker: “It’s already gone through.”

Customer: “This is [Theme Park]!”

(My coworker had to oblige the customer and handed her the forms to cancel it. Stupidly, she refused to sign the forms and stormed out with her husband and Oracle Child in tow.)


This story is part of the Peculiar Customers roundup!

Read the next Peculiar Customers roundup story!

Read the Peculiar Customers roundup!

It’s Not Unusual To Be Fake With Anyone

, , , | Right | June 24, 2008

(I work in the Asset Management Department for a provider of loans and mortgages. It means that I have to try over the phone to get money out of people who haven’t made their monthly payments in ages.)

Customer: “Hello?”

Me: “Hello, is that Richard White?”

Customer: “Yeah, who’s this?”

Me: “Hello Richard, this is [My Name] calling from [Finance Company]. I just need to ask you some security questions before I proceed: could you please give me your date of birth?”

Customer: “…”

Me: “Hello?”

Customer: “Oh yeah… it’s… um… 3rd of December… 19… 74.”

(This is a completely different date of birth to what is on my screen.)

Me: “And you confirmed that you are Richard White?”

Customer: “No… my name’s… um… my name’s Tom.”

Me: “Tom?”

Customer: “Yes.”

Me: “Tom what?”

Customer: “Tom… Jones.”

Me: “But you just said you were Richard White.”

Customer: *hangs up*

Picking The Wrong Employee To Mess With

, , , | Right | June 23, 2008

(I had a severe headache from having been locked in the store overnight while the floor was being stripped. The store opened on time and the manager arrived in street clothes to help move displays back to the tile.)

Old Lady: “Do you want to look in my shopping bag?

Me: “No, ma’am, you’re fine.”

Old Lady: “LOOK IN MY BAG!”

Me: “I don’t need to.”

(The old lady comes over, opens it, and shoves it in my face.)

Me: “Okay, then…”

(I peeked in the bag and saw her groceries from another store.)

Old Lady: “What the h*** do you think you are doing? I’m not a thief! Where do you get off doing something like that! Just because I am old doesn’t make me a thief!”

Me: “What? Where do you get off coming in here and raising your voice at me?”

Store Manager: *quiet*

Old Lady: “There was no reason to look in my bag!”

Me: “I don’t know what your problem is, but you are going to take it with you and leave this store right now!”

Store Manager: *still quiet*

Old Lady: “You had no right to look in my bag!”

Me: “Ma’am, you demanded I look in that bag. Even the store manager heard you do it. I’m in no mood for your paranoid games. If you ever come back in here and treat any of my employees the way you have just treated me, I’ll escort you through that door so fast you’ll get whiplash.”

Old Lady: *huffs out*

Store Manager: “A little tired, are we buddy?”