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The customer is NOT always right!

Playing Along, Part 2

, , , | Right | April 11, 2008

(I get a call for troubleshooting from a lady who says her remote doesn’t work.)

Me: “Okay, ma’am, could you try changing the channel for me? Tell me if a light flashes on the remote.”

Lady: “Okay.”

(There are a few loud beeps from her phone in my ear and she comes back on the line.)

Lady: “Nope, no flashing.”

Me: “Ma’am you’re trying to change the channel with your phone, not the remote control.”

Lady: “I can’t find the clicker, and I know my neighbor changes channels with her phone.”

(This is before smartphones, so she is talking about the old-style analog phones.)

Me: “Ma’am, that’s just not possible.”

Lady: “Don’t accuse me of lying! I saw her do it with my own eyes.”

Me: “…”

(I try for ten minutes to explain to her why she can’t use her phone, and even make a futile attempt to troubleshoot her phone.)

Me: “Okay, well it looks like your satellite receiver isn’t compatible with your phone.”

Lady: “Yes it is. My neighbor and I have the same phone and same receiver. NOW HELP ME, DUMB-A**!”

Me: “Ma’am, do you have a cordless phone?”

Lady: “Yes!”

Me: “Okay, ma’am, let’s try reprogramming your phone. What I need you to do is press and hold the ‘off’ button for five seconds. This will clear the old code, so we can put the new one in.”

Lady: “Okaay—” *click*

(I hear my supervisor a few rows away from me bust out laughing.)

Yes, They Really Are That Dumb

, , | Right | April 10, 2008

(I have a line of guests at the front desk waiting to check-in, but I can’t ignore the phone ringing. I saw that it was an inside call from a room and I answer it, hoping this will be quick. I’m used to stupid questions but this was the best.)

Me: “Guest services, how may I help you?”

Guest: “Yes, how do you work the television?”

Me: *without missing a beat* “There should be a remote control on the night table in between the two beds in your room. On it, there should be a circular orange button that says “POWER”. Push it and the TV should turn on.”

(At this point, the young couple in front of me is laughing.)

Guest: “Okay, what do I do then?”

Me: “Well, once the TV is on, you can push the yellow arrow buttons that say ‘channel’ to find the station you’d like to watch. Would you like to know where the channel listing is in your room?”

Guest: “No, but thanks. I’ll give it a try.”

Me: “My pleasure.” *hangs up*

Young Couple: *still laughing* “Are you serious?”

Fatheaded

, , | Right | April 10, 2008

Customer: “What’s the difference between low-fat and non-fat yogurt?”

Me: “Well, the low-fat has only a small amount of fat whereas the non-fat has none at all.”

Customer: “What’s fat?”

Me: “…”

[Insert Apple Joke Here]

, , | Right | April 10, 2008

(Telephone technical support for a printer manufacturer.)

Customer: “First of all, I’m a Mac tech, so I know what the h*** I’m doing; let’s get that straight right away!”

Me: “Okay.”

(It turned out he needed to reinstall some fonts, so we got the installer started.)

Customer: “It says, ‘Insert Disk One.’ What should I do?”

Me: “Um, insert disk one…”

All Are Retail Slaves

, , , | Right | April 10, 2008

(Note: I wasn’t actually an employee, I was just a regular customer walking around this store. A middle-aged woman walks up to me.)

Lady: “Excuse me, do you have any golf clubs?”

Me: “Sorry, I don’t work here.”

Lady: “But you look like you do…”

Me: “Sorry, no… all the employees here have red vests and tags that say [Store Name] on them.”

Lady: “But can you tell me where the golf clubs are?”

Me: “No, I don’t even live in this town. I am just looking around.”

Lady: “Well, you’re no help. I might as well look in the other store.” *walks away in a huffy mood*

Me: *loudly* “MAYBE IF YOU PAID ME, I’D HELP!”