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The customer is NOT always right!

Please, Please Listen To Yourself Talk

, , , , | Right | July 27, 2008

(At our library, the computers are all self-sign up. All you have to do is type in your name and library card number. This is clearly posted on the side of the monitor. In walks a young woman and her boyfriend.)

Young Woman: “Can you help me with this?”

Me: “What’s the problem?”

Young Woman: “I don’t know what to do.”

Me: “The instructions are on the side of the monitor.”

Young Woman: “But why can’t you tell me how to do it?”

Me: “Because it’s SELF-SIGN UP.”

Young Woman: “But I need help!”

Me: “All you have to do is type in your name and library card number.”

Young Woman: “But do I have to read the screen?”

Me: *confused* “Of… course. The screen tells you when to type in your information. You have to read the screen.”

Young Woman: “BUT I DIDN’T COME INTO THE LIBRARY TO READ!”

Young Woman’s Boyfriend: *turns abruptly and walks out the door*

Tornado 1, Whiny Caller 0

, , , | Right | July 26, 2008

(This happened during the Midwest’s massive flooding in June, 2008.)

Me: “Thank you for calling [Store]. I’m sorry, but—”

Caller: “Can you get me the price of a digital camera?”

Me: “Sir, I am sorry but we are currently in a code black.”

Caller: “What is that?”

Me: “That is where the managers are telling the employees and the customers to move to the center of the store due to violent weather.”

Caller: “But could you just look for me quick?”

Me: “Sorry, but I have to get to the back of the store because there is a tornado coming!”

Caller: “You people are so selfish. I am going to call your district manager and—”

Me: *hangs up and runs for my life*

Definitely Not Right

, , , , , | Right | July 26, 2008

(Keep in mind I’m gay, although it’s not too obvious.)

Me: “Hi, welcome to [Ice Cream Shop]. What can I help you out with today?”

Customer: “Hey there, I was wondering if I could have a raspberry sorbet in a sugar cone?”

Me: “Cool. That’s going to be $1.39.”

Customer: *seductive voice* “I was hoping you could lower the price for me. I’m a little low, if you know what I mean…”

(The customer unbuttons the top two buttons on her blouse and bites her lip at me.)

Me: “Ehhh. Sorry, ma’am. I can’t fall for that.”

Customer: “What’s the matter? A little shy?” *bounces her boobs in my face*

Me: “Because that’s not ethical, and I don’t like boobs.”

Customer: “What?!”

Me: “I’m gay.”

Customer: “Oh, my god! You’re sick! And you looked down my shirt, you pervert!”

Me: “You undid your shirt to get free ice cream!”

Customer: “Oh, my god, sickos like you are just… just SICK! All men are filthy dogs. All you think about are naked girls and sex! I’m calling your manager to tell him what gross, perverted employees he has!” *leaves*

Me: *to Coworker* “That… that wasn’t right, was it?”

Coworker: “You should put that on NotAlwaysRight.”

Me: “I think I will.”

(She never did call our manager.)

Murphy’s Law And Customers: Do Not Mix

, , , | Right | July 25, 2008

Customer: “Hey, I’m booked to get the train tomorrow at 0800 to Manchester. Can you tell me if the train will be on time?”

Me: “Good morning. I’m afraid I wouldn’t be able to predict if it will be on time, but this one is fairly reliable.”

Customer: “How come you can’t just tell me if it’s going to be on time?

Me: “Well, there’s any number of things that could go wrong on the day that I couldn’t predict. For example flooding, the train breaking down, maybe even a sick dri–”

Customer: “Oh, my god! All those things are going to be wrong with the train?”

Me: “No, I’m sure not all that will happen at once. Those are just examples.”

Customer: “So it’s on time, then?”

Me: *Giving up* “Yes, it’ll be on time.”

Customer: “Great, why didn’t you just say that?”

(Sure enough the next day the whole mainline was brought to a standstill by a lorry hitting a rail bridge.)

Customer: “YOU SAID IT WOULD BE ON TIME! NOW I’M GOING TO BE F****** LATE!”

Me: “Sorry, sir, but I doubt I would have been able to predict that! There will be a bus coming to take you to a different station where you can–”

Customer: *rants abusively*

Manager: “Look, would you just piss off? We are not omniscient! Next time you need to book a train, book it somewhere else!”

Customer: *storms out*

Plastic, It’s Faaantastic

, , | Right | July 25, 2008

Me: “Hello, thank you for calling [Video Rental Store]. We have thousands of rentals for 99 cents. How may I help you?”

Customer: “Uh, yeah, I just bought a movie from yer lil’ store, and uh, I can’t get the darn thing open!”

(In our store, we have movies protected against theft by having a magnetic lock in them, so my first thought was maybe we had left the lock in.)

Me: “Um, yes, I apologize. I think we might have left the lock in by mistake. Would you mind driving back here and–”

Customer: “DRIVING BACK THERE?! DO YOU KNOW HOW FAR AWAY I LIVE?!”

Me: “Oh. Sorry, ma’am. Well, I need to know if the lock is in there. Could you turn the case over and look at the bottom ridge for a little yellow tab?”

Customer: “…”

Me: “Ma’am?”

Customer: “You ain’t makin’ yerself clear, honey.”

Me: “Okay, turn the box upside down so that you’re looking at its ridge. Is there a little yellow tab there?”

Customer: “Oh, I see. Erm. Wait. Is it inside the box?”

Me: … I’m sorry?”

Customer: “Do I need to open it to see it?”

Me: “Well, if there’s a lock in there, you won’t be able to open it. Please flip the case over, and look for the yellow tab in the bottom corner–”

Customer: “Uhm, yeah. I bought this movie called Babe. It’s about a pig.”

Me: “Yes, I’m familiar with the movie, ma’am. Now if you would please look for the yellow tab?”

(This goes on for about five minutes. By now, I’m getting extremely frustrated and I’m tired of being friendly.)

Me: “Ma’am, is the movie covered in plastic?!”

Customer: “Yeah.”

Me: “Well, have you tried cutting the plastic?”

Customer: “…”

Me: “Ma’am? Did you get it open?”

Customer: “Yes, ma’am! THANK YOU SO MUCH!”