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The customer is NOT always right!

When In Doubt, Kick ‘Em Out

, , , , | Right | April 1, 2008

(A customer comes in to a video game store, obviously angry.)

Customer: “Hello, I’m here to return these two games.”

(Hands me the two games and the receipt.)

Customer: “For this game, I want my money back; for this DS game, I want a different game. It’s the same price so I don’t have to pay the difference.”

Me: “Okay, ma’am.”

(I scan the receipt and fill out the return information.)

Me: “Ma’am, your total will be $19.56.”

Customer: “What?! Why is it going to be so much if it’s the same price as the other DS game?”

Me: “Well, ma’am, you got this game for free.”

Customer: “If I would’ve paid for it, it would have been the same price so I don’t owe nothing!”

Me: “You didn’t pay anything for this game, so you won’t get anything back.”

Customer: “But if I would’ve paid for it, it would’ve been the same price. Let me speak to your manager.”

(I call my manager.)

Manager: “Well ma’am, as my employee was saying, you didn’t pay anything for this game. Therefore, you will not get your money back for something you didn’t pay for.”

Customer: “But if I would’ve paid for it–”

Manager: “You paid nothing for this game.”

Customer: “But if I would’ve paid–”

Manager: “Get out of my store.”

Customer: *walks out in a huff*


This story is included in our Videogame Store roundup.

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A Customer And A Blowtorch: This Cannot End Well

, , , | Right | April 1, 2008

(At our store, we sell mostly tool related items. At the time, I worked in the welding section and was letting a customer try out a few welding tools. He was trying a MIG welder, which requires you to be quite close to the work.)

Customer: “Why isn’t this working?” (Holds torch about three feet from work.)

Me: “Well, you have to hold it about an inch away from the work for it to work.”

Customer: “Why isn’t it working?” (He has it about a foot away now.)

Me: “Closer…”

Customer: (Six inches.)

Me: “Closer…”

Customer: (Three inches.)

Me: “Closer…”

Customer: “Why isn’t it working!” (He has just welded the torch to the work.)

Me: “Not that close!”

(This goes on for a good 20 minutes, even after I ran a beautiful bead for him at the right distance.)

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Racism Rears Its Ugly Head, Gets Decapitated

, , , | Right | March 31, 2008

(Working at a sandwich place across the street from my college campus. One of my Spanish professors enters, and we chat in Spanish as I make her food. Another man comes in while we’re chatting, and stares at us.)

Customer: “What the h***? Don’t you dare coddle that job-stealing Mexican!”

Me: “Sir, that woman is a Ph.D. I can guarantee you, she did not steal your job. Oh, and she’s from New York. Can I take your order?”

Customer: *storms out*


This story is part of our Confused-With-Spanish roundup!

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Gotta Love Them DIY ‘Puters

, , , , , | Right | March 31, 2008

(I was working in warranties for a large computer manufacturer, mostly with businesses but a few individuals came through on the line here and there.)

Me: “Thank you for calling [store]. How can I help you?”

Customer: “My computer don’t work.”

Me: “I’m sorry to hear that, ma’am. Can I get the serial number off of your CPU?”

Customer: “My what?”

Me: “The computer tower.”

Customer: “Huh?”

(I’ll spare you the agony but, I went on for about three more minutes trying to describe the CPU and getting nowhere.)

Me: “I’m sorry, I don’t seem to be expressing myself well today. Can you describe to me all the computer parts on your desk? I’ll tell you which one the number I need is on.”

Customer: “It’s just a keyboard and a screen, like any other computer.”

Me: “Oh, you have a laptop!”

Customer: “A what?”

Me: “A little computer you can take with you. The keyboard and screen fold together with a hinge in the middle, right?”

Customer: “No, I don’t! I don’t know what is wrong with you computer people today. First the sales guy tries to sell me a bunch of sh*t I don’t need in this big box package and now you don’t even know what a computer is! Brand new today and it don’t even work.”

Me: “So… you just bought a keyboard and a monitor?”

Customer: “What’d I need all the rest uh’ that sh*t in the box for? This was way cheaper! I ain’t stupid!”

Me: “…”

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When Mood Swings Attack, Part 2

, , , | Right | March 30, 2008

(A woman orders a Reuben sandwich and returns to the counter 30 minutes later with about a fourth of the sandwich eaten.)

Woman: “I want to speak to your manager right now!”

Crew member: “Sure, no problem.” *goes and gets manager*

Manager: “Hi, what can I do for you today?”

Woman: “Yeah, I got this Reuben at 4 pm and it’s SOGGY!”

Manager: “Well, ma’am, you purchased it half an hour ago…”

Woman: “Well, I want a new one!”

Manager: *hoping to get the looney out of the store* “Sure, no problem.”

(Suddenly, the woman goes from angry to flat-out crazy.)

Woman: “HERE’S YOUR DELICIOUS REUBEN!” *rubs sauce on the counter and throws a part of sandwich at manager*

Manager: *dumbfounded*

Woman: “I’m sorry… it’s not your fault.”

Manager: “…It’s alright…”

Woman: *thinks for a second, then throws remaining sandwich bits at manager*

(We all laughed quite hysterically, and our manager walked around with Reuben sauce on his crotch all day.)

Related:
When Mood Swings Attack


This story is part of the Customers-Overreacting roundup! This is the last story in the roundup, but we have plenty of others you might enjoy!

23 Stories Of Truly Terrible Parent Customers

 

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Read the Customers-Overreacting roundup!

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