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The customer is NOT always right!

Oh Noes, I Fails

, , , | Right | April 20, 2008

(I worked as a hostess in a not-particularly large restaurant…)

Me: “Welcome to [Restaurant], how many in your party?”

Man: “Two, but my wife will be meeting me in a few minutes. Can I just sit down now and then you can direct her to my table?”

Me: “Of course.”

(So about thirty minutes goes by and in that time about twenty people come in to be seated. None of them say that they’re meeting anyone. The man I seated earlier eventually comes up to me.)

Man: “You failed me.”

Me: “Excuse me, sir?”

Man: “My wife has been sitting at a table across the room from me for the last twenty minutes because you didn’t direct her to my table!”

Me: “Well I’m sorry, sir, but if she didn’t tell me she was meeting anyone, I would have no way of knowing.”

Man: “I gave you a job! You didn’t do it.”

Me: “I’m sorry, sir, but my job is to seat everyone who comes through this door. I didn’t ask every single female if they were your wife. I assumed she would either tell me she was meeting someone, or look around the room to see if you were there.”

Man: “You assumed wrong! You FAILED me!”

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Big Yellow Warning Bags Are Your Friend

, , | Right | April 20, 2008

(A girl pulls up to a gas pump. I’m watching her through the window from behind the cash register as she removes the OUT OF ORDER BAG placed over the pump (clearly marked, bright yellow bag) and throws it in the trash next to her. She plays around with it for a while and then walks toward the door.)

Girl: “Your pumps aren’t working.”

Me: “Go back outside, pull the bag that you just threw away out of the trash and read it. That should solve the problem.”

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The Broad Who Was Too Broad

, , | Right | April 20, 2008

Me: “Hi, can I help you find anything today?”

Customer: “Yes, I’m looking for a book.”

Me: “Great–any book in particular, or a specific genre? We’ve got a large selection, and are able to order almost any book from our warehouse if we don’t have it in stock.”

Customer: “I just saw it on TV this morning, and I knew it would change my life.”

Me: “Uh… okay, was it on Oprah?”

Customer: “No, it was on that other show.”

Me: “Okay, do you remember the title or author?”

Customer: “NO! IT WAS ON THE TV!”

Me: “It’s very difficult to look for a book without a title or author. Do you remember what it was about? Was it a religious book? We might be able to search the shelves.”

Customer: “IT WAS ON THE TV THIS MORNING! GEEZ!”

Me: “I understand that, ma’am. Can you give me anything that might help me help you find the book?”

Customer: “Where is the book? I’d know it if I saw it. It’s got a red cover.”

Me: “Well–tell you what. I’m not able to help you find it today, but feel free to look around.”

Customer: “Why can’t you help me? IT WAS ON TV! DON’T YOU PEOPLE WATCH TV?!”

Me: “Ma’am, I work in a bookstore. I like to READ.”

Customer: “FINE! I’LL GO SOMEWHERE WHERE THEY KNOW WHAT I WANT!”

(The customer storms off as my manager comes out and tells me she’s glad that I handled that; we both break into laughter.)


This story is part of our Customers With Super-Vague Requests roundup!

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Corporate To The Rescue

, , | Right | April 19, 2008

(I work in a shop that sells nothing other than boxes of chocolate, in various shapes and sizes. A customer strolls into the shop holding a very expensive box.)

Customer: *brandishing the box* “I want to return this.”

Me: “Okay… could I ask you why?”

Customer: “Chocolate’s too soft.”

Me: “Excuse me?”

Customer: “Chocolate’s too soft. Gimme refund.”

(I should point out here that the customer was a male forty-something.)

Me: “Maybe it was just the single chocolate that you tried?”

(To my absolute horror, he opened the lid to reveal that every single last chocolate had been eaten. Both layers.)

Customer #1: “See? Too soft. Want refund. Give me now.”

(I was about to say something, though I’m not entirely sure what. Thankfully, the day was saved by another customer.)

Customer #2: “You just ate all the chocolates..?”

Customer #1: “Uh?”

Customer #2: “Are you nuts?”

Customer #1: “Wha?”

Customer #2: “How about you f*** off and leave this poor kid to do his job?”

Customer #1: *suddenly talking normally* “I don’t think it’s any of your business–”

Customer #2: “I do.”

Customer #1: “Why!?”

Customer #2: “Because I’m from Head Office.”

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Fun With Mistaken Identities

, , , | Right | April 19, 2008

(I am a customer in a certain large toy store during Christmas and it is crowded. I’m on my lunch break, but still have the name tag on from my job. Note I am not in a uniform — I’m in jeans and a t-shirt. I get to where the queue is, and a woman accosts me.)

Customer: “It’s about time you opened another register! It’s disgraceful you keep us waiting like this. We’re busy people!”

Me: “You know, you’re right. It IS disgraceful. I quit!”

(I took off my badge before she realised I’m not an employee, and walked out of the store.)


This story is featured in our “I Quit!” roundup!

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